Powerful, easy-to-use web-based tool enables customers to make changes to call routing in real-time
SUNNYVALE, Calif., Jan. 24, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced the introduction of the Call Flow Editor feature for the ShoreTel Sky Portal, a Web-based VoIP management application. This easy-to-use graphical interface enables clients to review and edit call-flow rules in real-time with or without the assistance of the ShoreTel Sky support team. The feature will be available beginning on Jan. 26, 2013, without additional charge, to all current ShoreTel Sky customers.
The Call Flow Editor gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call-flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to auto attendants, ring groups, time-of-day routing, dial-by-name directories and profile settings.
“This is one of the most potent tools that we are able to make available to our customers in the ShoreTel Sky Portal,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “The uncomplicated, visual nature of the tool makes it simple for our business VoIP customers to understand and control the experience of their callers and provide exceptional customer support. Our operations and support teams have been using it for months to configure call flow for our customers and the results, in terms of time savings and customer satisfaction, have been remarkable.”
"We have a unique business model and needed a powerful solution,” said Anthony Gaeto, president of Web Direct Brands, a ShoreTel Sky customer and beta tester of the Call Flow Editor. “The Call Flow Editor has helped us tailor our phone system to our unique business model. The flexibility makes me believe that just about any business can enhance the customer experience while managing calls efficiently."
ShoreTel Sky customers will be invited to attend one of a series of live, Web-based training sessions beginning the week of Jan. 24, 2013. An overview and detailed training videos will also be made available to customers. To learn more about Call Flow Editor and the ShoreTel Sky Portal visit https://www.shoretelsky.com.