Toll-Free Number Service Considerations for VoIP

To improve your understanding of VoIP toll-free numbers and their overall effectiveness, there are several factors to consider.

Certified – You should absolutely seek a provider that is certified by the FCC to provide VoIP toll-free services. This means they have been internally trained to provide superior service and support.

Surcharges – The most common surcharge is related to the number of rejected incoming calls exceeding the maximum percentage of toll-free traffic because they’re not on a switch or perhaps the number has become inactive. Plan for your unexpected fees.

Failover Protection – If a call switch goes inactive it will not be dropped or lost, but rather switched over automatically.

Billing – Which method of billing is used by your toll-free service provider? It may be a simple, flat per-minute rate that can be overcharged, at times. A more intricate method is a reverse rate deck billing, which allows you to control configuration and management.

Location – Where do you normally conduct business? If internationally, it is important to ensure your toll-free number service provider covers all necessary demographics whether it is US, US + Canada or US + Canada + International.

Types of Numbers – There are not many 800 numbers available, yet there are more toll-free numbers like 888, 877, 866 that have been introduced.

Toll-Free Reporting – How are your toll-free numbers performing? Consider if reports are available for real-time tracking to maintain optimum performance and low costs.

Premises Systems’ VoIP toll-free phone services are cutting edge and efficient, and will help raise your business to the broadband communication standards of today. Toll-free number services are just one of the many features our VoIP and telecommunications systems offer. Scheduling a free quote and demo with one of our VoIP specialists is as easy as filling out our online form or calling (248) 363-0900.