Testimonials & Awards

Premises Systems receives awards year after year for our world-class professionalism and customer satisfaction.

“I just wanted to reach out to you and tell you that your team did a great job. Monica, Bill, Kyle, and Brad were all excellent and very attentive through the entire project. It was a seamless transition for our employees and I feel it overall went very well. I am very pleased we choose Premises Systems for our Shoretel provider and I am looking forward to the future of doing business with Premises.”

-Lisa, Retirement Facility


“We have been with Premises Systems for several years and have had very few problems with our phone system and equipment. On the rare occasions that there is an issue, Premises Systems is right on top of getting the issue resolved. In fact, they usually know about the problem before we even call them.”

-Vicky, IT Manager at a mid-sized law firm


“When it came time to choosing a new phone system for our company, the line of equipment available from ShoreTel made it a pretty easy decision. The quality and clarity of ShoreTel’s product line is top notch without a doubt, so I knew we were getting a great phone system. What I wasn’t prepared for was to be blown away by the incredible customer service provided by the folks at Premises Systems. From the initial introduction, all through the sales and estimation process, up to the implementation and continued product support; the team at Premises Systems is just fantastic! Once we decided on the system we wanted, the implementation process was smooth and rapid, we were up and running in no time and the Premises Systems team was with us every step of the way making sure that everyone involved was comfortably familiar with the new system. A major upgrade like the one we made can be intimidating to say the least, but the extensive and detailed training provided by Premises Systems put all those fears to rest and by the end of Day One everyone in the company was using the system as if they had been on it for weeks. I can’t say enough good things about the entire staff at Premises Systems, and the best part of it all; they are still with us as if we are truly all part of the team; Tech Support is only an email or phone call away and any issues or questions we’ve had were resolved in virtually no time at all. The team at Premises Systems continues to check in with me many months after implementation to see if we have any questions, concerns or suggestions; to which my usual response is “Nope, everything is perfect”.
They really are that good! Thank You Premises Systems and ShoreTel!”

-Greg , Operations Manager at an editorial company


“I wanted to take a few minutes to say thank you to the team involved with the implementation here at our office. I have a lot of projects going on here this summer; some good, some not so good. It makes me appreciate the good projects even more, and the ShoreTel implementation through Premises Systems was definitely one of the good ones. The knowledge shown and attention given from all parties was and is greatly appreciated. When I was feeling a bit nervous, both when we were getting close to implementation and also on the “go-live” date (as all IT managers are), I was reassured with prompt responses and on-site support. Everyone always had a great attitude and was a pleasure to work with. It should be standard in life and in work, but it’s really all too rare.

Special thanks to Brad: I thought I could stump him with one of my 1,000 questions that I threw his way, but he batted 1,000 …
Special thanks also to Kristina: for working hard and late to customize the training plan for our somewhat “unique” environment here, and for dealing with our “still under construction” training room …
Looking forward to working with Premises Systems on the next project or projects that we might throw their way.”

-Dave, Information Technology Manager in the automotive industry


“We recently implemented Shoretel at each of our bank regions across the country, and decided to partner with Premises after meeting with several other vendors. The experience has been stellar — their staff is personable, reliable, hard working and very friendly. We continue to  have a relationship with Premises today as we expand to new markets; and as we grow, they are always on site with us when opening a new office. They go above and beyond the call, and I would recommend them to any company seeking VoIP unified communications.”

-Joel, Systems Administrator at a bank



-Recognized as a top partner with ShoreTel for achieving over 95%+ Customer Satisfaction on customer surveys

Oct. 2013 through May 2014

-Recognized as a top partner with ShoreTel for achieving over 90% Customer Satisfaction on customer surveys

Oct. 2012 through March 2013

-“Gold” Champion Level Partner status with ShoreTel – Achieved in 2012

-Over 90% Customer Satisfaction achieved on customer surveys

99.3% January 1, 2012 – September 30, 2012

99.3% July 1, 2010 – June 30, 2011

98.8% April 1, 2010 – March 31, 2010

99.4% January 1, 2010 – December 31, 2010

99.3% October 1, 2009 – September 30, 2010

-Customer Satisfaction Recognition July 22, 2010 – ShoreTel honors the accomplishment of Premises Systems for exceptional demonstration of the ShoreTel value of World-Class Customer Satisfaction by achieving a CSAT (Customer Satisfaction) Index of 98.69 with 6 surveys.

98.7% July 1, 2009 – June 30, 2010

99.3% April 1, 2009 – March 31, 2010

94.9% January 1, 2009 – December 31, 2009

94.9% September 1, 2008 – August 31, 2009

99.6% May 1, 2008 – April 30, 2009

-Customer Satisfaction Recognition January 20, 2009 – ShoreTel honors the accomplishment of Premises Systems for exceptional demonstration of the ShoreTel value of World-Class Customer Satisfaction by achieving a CSAT (Customer Satisfaction) Index of 95.71 with 5 surveys.

99.7% January 1, 2008 – December 31, 2008

99.7% July 1, 2007 -June 30, 2008

96.3% January 1, 2007 – December 31, 2007