VoIP Services



Mitel offers IP phones (also known as VoIP business phones) to suit every type of business user: from executives to operators to remote workers to call center supervisors. An integral and ergonomic part of Mitel’s VoIP telephony solution is that ShoreTel phones come preconfigured, dramatically reducing the time required to deploy your VoIP business telephone system. And, because Mitel phones interoperate with Mitel Connect Client, it is easy to extend the reach and features of ShoreTel’s business VoIP solution well beyond the walls of the office.

The Mitel Connect Client delivers unified communications (UC) in an intuitive interface and is available in diverse environments such as Web browsers, Windows, Mac OS, Citrix, iPhones, BlackBerry, and Nokia mobile phones. With minimal training, users across job roles can master a full suite of versatile tools for managing real-time communications on their computer or mobile phone, moving seamlessly between voice, video, or IM as needed.

ShoreTel Communicator provides integrated, advanced call management and quality desktop video in a highly customizable interface that is easy to set up. In addition to tight integration with Microsoft Outlook, it offers instant messaging (IM) functionality that gives users the power to contact people in remote locations, have sidebar conversations during calls, or to bring several people into a chat session.

Pre-built integration of enterprise and CRM applications (such as Salesforce), calendaring, and workflow raises the bar on customer interaction by putting data where it’s most needed. ShoreTel Communicator can also integrate with third-party information and applications via a rich set of application programming interfaces (APIs).

Click on the video for a complete overview of how ShoreTel’s Architecture works for your business.

More About ShoreTel

Lifesize Video Conferencing Solutions

Lifesize UVC is everything you need to add high performance video conferencing to your business. Meeting room video systems and mobile devices are tightly integrated with powerful applications – including single and group video calling, streaming and recording, firewall traversal and management – so that users can enjoy a connected experience wherever they are and never worry about the technology.

Lifesize offers a total business solution. You no longer have to purchase, install and provision separate, single-purpose hardware devices. All the features you need are included, tightly integrated and easily scalable to grow with your business. They work behind the scenes to link meeting room video systems, laptops, tablets and smartphones for an exceptional and frustration-free user experience. Connecting and collaborating has never been so simple and intuitive with name-based calling, seamless escalation to group calls, presence, instant messaging, content sharing, recording and live streaming.


Ruckus Smart Wi-Fi technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.

Their industrial-strength Smart Wireless LAN products for enterprise systems eliminate cost and complexity, while delivering unprecedented performance and reliability.

Indoor, outdoor, meshed, video, voice, data, 802.11n, 802.11a, 802.11g—take your pick. Everything you need is uniformly managed as a single, centralized Wireless LAN with ZoneDirector. Or you can manage thousands of standalone APs or ZoneFlex wireless LANs remotely with FlexMaster.

And their Smart Wi-Fi products support even the most rigid, latency-sensitive applications—offering carrier-level quality and ironclad security to enterprises and service providers everywhere.

ADTRAN, Inc. has been in the high-speed telecommunications solutions business since 1985, and is now one of the world’s most successful designers, developers, and manufacturers of digital transmission equipment and Internet security. ADTRAN, Inc. is a leading global provider of networking and communications equipment with an innovative portfolio of more than 1,700 solutions for use in the last mile of today’s telecommunications networks. Widely deployed by carriers, distributed enterprises, and small- to medium-sized businesses, ADTRAN networking equipment solutions enable voice, data, video, and Internet communications across copper, fiber, and wireless network infrastructures. ADTRAN solutions are currently in use by every major U.S. service provider, many global providers, and by thousands of public, private, and governmental organizations worldwide. Premises Systems is a gold-level authorized ADTRAN partner.

The NetVanta 1238 with PoE is a managed, Layer 2, 48-port Ethernet switch designed for fast, secure, cost-effective Ethernet switching. This scalable, full-featured business-class switch is perfect for VoIP applications by using robust Quality of Service (QoS) features and 802.3af Power over Ethernet (PoE) capabilities to power IP Phones, protecting the organization with advanced security capabilities and ease of management with an intuitive Web-GUI.

Multi-Tech Systems, Inc. is a global manufacturer of award-winning external and embedded modems and Unified Communications products that connect data over cellular and analog business networks from anywhere in the world. As a leader in the industry for 40 years, Multi-Tech’s reputation for reliability and innovative design is evident with 80+ patents, 20+ million devices being used by thousands of customers worldwide and certifications from more than 30 carriers and over 80 countries.

Multi-Tech’s Unified Communications products address today’s challenge of keeping pace with increasingly complex distributed work environments.  Using a partnership approach, Multi-Tech Telephony solutions compliment new and existing network infrastructures to improve how companies communicate and perform tasks. From mobile and VOIP gateway solutions (Integrate voice and fax communications), to turnkey fax servers, Multi-Tech has an array of products to fit any company’s needs.

Spectralink is Polycom’s Wi-Fi voice solution for IP business phone systems.  SpectraLink Wireless SIP phones operate on converged voice and data Wi-Fi infrastructure to reduce costs and simplify management while significantly improving employee mobility, responsiveness, and productivity.  The wireless SIP phones feature a/b/g radio support, high durability, long talk times and high quality voice transmission.

The Polycom SpectraLink 8030 Wireless Telephone extends the capabilities of the 8000 Series handsets by adding Polycom’s unique push-to-talk (PTT) feature along with improvements to the industrial design and handset ergonomics. The SpectraLink 8030 PTT capability allows instantaneous communication between employees independent of the PBX system, eliminating the need for two-way radios. The larger earpiece of the SpectraLink 8030 Wireless Telephone seals out background noise and provides comfort for frequent or lengthy calls. The SpectraLink 8030 Wireless Telephone is uniquely suited for distributed work teams that require frequent communication.

Cisco has a broad portfolio of routers, switches, and wireless access points that work together to link devices to each other and to the Internet.

Cisco ASA 5500 Series adaptive security appliances are purpose-built solutions that combine best-of-breed security and VPN services with the innovative Cisco Adaptive Identification and Mitigation (AIM) architecture. The Cisco ASA 5500 Series provides proactive threat defense that stops attacks before they spread through the network, controls network activity and application traffic, and delivers flexible VPN connectivity. The result is a powerful multifunction network security appliance family that provides the security breadth and depth for protecting small and medium-sized business and enterprise networks while reducing the overall deployment and operations costs and complexities associated with providing this new level of security.

Cisco 1800 Series integrated services routers, ideal for small to medium-sized businesses and small enterprise branch offices, enable businesses to reduce costs by deploying a single, resilient system for fast, secure, delivery of multiple mission-critical business services.

The Cisco Catalyst 3560 v2 Series are next-generation, energy-efficient, Layer 3 Fast Ethernet switches. These new switches support Cisco EnergyWise technology, which helps companies manage power consumption of the network infrastructure and network-attached devices, thereby reducing their energy costs and their carbon footprint.

The new switches consume less power than their predecessors and are ideal access layer switches for enterprise, retail, and branch-office environments. They help you maximize productivity and provide investment protection by enabling a unified network for data, voice, and video.

Brightmetrics’ goal is to offer a service that dynamically and efficiently delivers important metrics to UC administrators. Brightmetrics’ tools seamlessly extract and organize your Mitel phone data into flexible summary reports displaying high-level trends, in separate calls or interactions. Concise information is held in a single screen so your team makes informed, timely business decisions. Brightmetrics tools are designed to provide analytics that show the customer experience as it happens.

Brightmetrics tool options:

Brightmetrics Core Unified Communication (UC) Analytics which isn’t just another reporting tool. The Analytics deliver business intelligence that is meaningful to the success of your company. Brightmetrics delivers extensive data with the opportunity to manipulate that data in any way you need to easily find metrics. They even provide the ability to drill down into the data for a cradle-to-grave report that paints a true picture of your greatest tool for customer satisfaction.

Brightmetrics Real Time is ideal for contact center managers who are in the trenches and have the opportunity to change the way their employees work to meet your customer needs.

Brightmetrics Enterprise Contact Center (ECC) Analytics service for Contact center managers with Mitel phone systems and Connect Contact Center.

Please reach out to try a 21-day trial and help your company work and grow more today!


Premises Systems is dedicated to providing state-of-the-art telecommunication systems to mid to large size businesses with all kinds of needs. Our partnerships make us a leader in unified communication services. Scheduling a free quote and demo with one of our specialists is as easy as filling out our online form or calling (248) 363-0900.