This is a great opportunity to pitch your social media and web presence, as well, and suggest engagement to your current and future clients.
If you’re a busy and successful business, chances are your phone is always ringing with current and potential clientele. If your business is focused on professionalism and first impressions, it’s vital that the caller is greeted with an impressive auditory experience. There is a huge difference between a caller holding a call in silence and a caller awaiting conversation to the soothing sounds of smooth jazz. Not only does this let the caller know they are still actively on hold but allows for them to listen to prerecorded audio that your company can use to pitch sales and services. For instance, a caller can hold for thirty seconds while the line is transferred to your desk and hear about your latest holiday sale or the newest addition to your team. This is a great opportunity to pitch your social media and web presence, as well, and suggest engagement to your current and future clients. Many services are available that offer the option to record your sales pitch(es) over comfortable music, using a professional radiolike voice to make points that hit home. If you’re in business, your top priority is profit. Profit doesn’t happen without utilizing every opportunity to turn an otherwise stale experience into an intriguing sales pitch. Even if you opt to go the route of music only, your callers will appreciate the comfort in knowing their call is still active and has not been disconnected, regardless of the wait time.