ShoreTel Experiences Continued Success With Government Customers

Vertical expertise, total cost of ownership, ease of management and reliability all are key factors in ShoreTel’s public sector dominance

SUNNYVALE, Calif. – May 27, 2015 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, continues to provide solutions that enable state and local government agencies to meet constituents’ needs for high-quality communications services.

As communications technologies evolve and budgets are reduced, government agencies are under increasing pressure to spend less on information technology (IT), while striving to provide high levels of connectivity, access to instant information and modern collaboration capabilities. ShoreTel helps government agencies overcome these challenges with integrated voice, video, data and mobile communication solutions offering plug-and-play simplicity on an inherently reliable architecture that leverages their existing infrastructure investments.

“ShoreTel strives to stay ahead of the game with its offerings in the government vertical,” said David Petts, senior vice president of worldwide sales at ShoreTel. “We are constantly seeking customer feedback on implementations in order to continue improving our solutions and providing the best customer experience possible.”

ShoreTel is a leading provider of UC solutions in the government sector and works with government agencies of all sizes, including more than 2,000 state and local government customers with an average of 500 seats. According to ShoreTel government customers, the top reasons they chose ShoreTel over its competitors are the ease of management for organizations with limited IT resources, lower TCO, and reliability due to an architecture with built-in redundancy, disaster recovery and no single point of failure.

Key considerations for the Alabama Department of Transportation were greater employee productivity, faster response times and reduced IT costs, when it looked to replace its legacy Nortel system. The ShoreTel system the department implemented for its more than 5,000 users has enhanced responsiveness to constituent calls and usability for the department’s employees.

“Our ShoreTel system allows us to not only save money, but provide remote monitoring and reporting, and survivability from a security standpoint,” said Susan Butler, telecommunications manager for the Alabama Department of Transportation.

When building a new facility, the Little Falls Police Department in Little Falls, New Jersey, was in search of a new communications system to replace its existing AT&T Centrex system and chose ShoreTel. The police department is also home to the city’s 911 call center, making a reliable communications system of the utmost importance. Due to the flexibility of ShoreTel, the department is working to launch an automated routing system for 911 calls, which will free up operators to spend more time performing radio dispatch duties.

“Our organization considered Cisco, as well as some other competitor systems, but the functions as well as the flexibility and limited IT footprint of the ShoreTel system stood out to us,” said Police Chief John Dmuchowski.

The City of Beaumont, Texas, has been a customer for six years after replacing its Nortel system with ShoreTel. They currently have 999 users across 22 sites with several additional sites expected soon. ShoreTel was selected because of their functionality, reputation for reliability and a total lower cost of ownership on a yearly basis.

Terry LaFleur, communications systems manager, comments: “System administration is very simple, it only takes minutes to make changes. Users are happy with ShoreTel Communicator's functionality and ease of use. The ShoreTel reporting is very easy to use and the basic reporting meets most of our needs right out of the box. For example, being able to generate call details helps in managing Workgroups. We’re very happy with our ShoreTel system as well as the support we receive from Creative Switching Design. They are always readily available and they provide excellent customer service.”

ShoreTel’s roster of government customers is comprised largely of state and local agencies, including 87 cities in California alone, representing one of ShoreTel’s largest industry verticals. The company has an active vertical sales program focused on government and is committed to staying in tune with the needs of the government vertical, attending more than 80 industry conferences each year.

For more information on ShoreTel’s government vertical programs, please go here.

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