Sunnyvale, Calif. – Nov. 6, 2014 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, announced today that ShoreTel Enterprise Contact Center has been named by TMC’s CUSTOMER magazine as a 2014 CUSTOMER Contact Center Technology Award winner.
Built on the highly reliable voice capabilities of the ShoreTel on-premises unified communications system, ShoreTel Enterprise Contact Center easily connects internal and external customers to the right agent at the right time.
“ShoreTel offers flexible contact center solutions – from smaller, less formal environments to large organizations requiring multichannel, sophisticated routing, enhanced reporting options, self-service and outbound campaign capabilities,” said Ed Wright, director of product management at ShoreTel. “ShoreTel’s best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact center solution that meets unique and changing business requirements. We’re excited to be recognized for our robust contact center solution by CUSTOMER magazine.”
“Congratulations to ShoreTel for being granted a 2014 CUSTOMER Contact Center Technology Award. ShoreTel Enterprise Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize this achievement.”
This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
https://www.shoretel.com/news/press-releases/shoretel-enterprise-contact-center-receives-2014-customer-contact-center
