Wellesley, Mass. – June 9, 2015 – Datamart Inc. of Wellesley, Mass. today announced The Boston Globe Newspaper has upgraded their communications system for 1200 users to ShoreTel unified communications with contact center capabilities, realizing improved communications, added mobility and projected cost savings of $1.6 million over five years.
The Boston Globe, a multimedia source of news and information, was plagued with an aging phone system that was no longer supported, and lacked mobility features. After reviewing four providers, they selected ShoreTel to bring increased communication efficiencies and productivity improvements within the various departments, most notably the newsroom and advertising representatives. With ShoreTel, The Boston Globe is realizing significant costs savings while gaining mobility for its users and ease of portability when offices are moved in the near future.
“We’re very happy with the solution,” said Mary Beth Bayes, telecom manager at The Boston Globe. “ShoreTel is a reliable, affordable, and portable system that provides a robust communications platform with features like ShoreTel Communicator and ShoreTel Mobility that make users’ more productive and happy. Our partner Datamart is terrific and very professional.”
“Helping The Boston Globe communicate more efficiently, reduce expenses and evolve their business has been a terrific experience,” said Keefe Bailey, vice president of Datamart. “As a ShoreTel Gold Partner, Datamart has been providing ShoreTel communications solutions for the past 14 years to companies of all sizes, from businesses with single locations to those with offices worldwide.”
https://www.shoretel.com/news/boston-globe-newspaper-relies-datamart-and-shoretel-improve-communications-and-save-16-million
