When a customer reaches out to your business for the first time, it is likely that they will do so over the phone. For any company, it is vital that you create a strong first impression for that customer. Because of that, you need to be sure that your phone is set up with an automatic call transfer system that is easy to use and navigate. At Premises Systems, our VoIP phone systems give your business the ability to set-up an automated phone attendant that creates a streamlined experience for customers trying to contact the right representative.
If an auto attendant is properly designed, it will effectively manage incoming calls and establish a sense of professionalism for your business.
If an auto attendant is properly designed, it will effectively manage incoming calls and establish a sense of professionalism for your business. When creating and installing your auto attendant, our developers focus on three main areas of design philosophy that positively affect the impact of the service:
- Brevity: length of introductory greetings/overall menus must be short
- Simplicity: menus should contain less than 5 options; attention span
- Logical order: most important options should be at beginning of menu
A three-second introduction and menu with five or less options will encourage callers to remain on the line and engage with your company. This, in turn, will also prevent confusion or annoyance with sifting through irrelevant options. To keep the attention and patience of your customers, our auto attendants are designed to increase efficiency and keep the process short and simple.
Schedule a Free VoIP Demo
Allow Premises Systems to assist you in setting up an auto attendant that gives every caller a positive experience when contacting your business. To schedule a remote session with one of our specialists, and to receive a free quote and demo, fill out our contact form or give us a call today.